Delete My Account

Your account is permanently and irrevocably removed from our systems. You will no longer be able to sign into your account. When you delete your account, we may no longer be able to provide you with services.  

No. Prior to deleting your account we ask you to cancel and disable all active subscriptions. This is because we can’t provide some products and services without processing your personal information. 

Many data protection laws and regulations provide the right of deletion, or the right of erasure. Generally, Norton and LifeLock will delete your account and related personal data upon request, regardless of where you reside, as long as there is no conflicting obligation that prevents us from acting on the request. 

Deletion requests may be refused for a variety of reasons or a combination of reasons. The most common reasons include: 

• You still have an active subscription

• You purchased your subscription from a third-party company, and it is still active

• You have an active support case in progress

• You have an identity restoration case in progress

• Your personal data is under a legal hold which obligates Norton to retain it

The reasons for data being under a legal hold can vary. The most common situation is that Norton has a legal obligation to a regulatory agency to retain data. Regulatory agencies typically impose these requirements in order to protect consumers. 

The deletion process is permanent and irreversible. You can create a new account, but it will not have the data from the account that was deleted.

You can delete your account yourself by following these instructions:

1. Sign into your account at my.Norton.com

2. Click on the Privacy Options tab.

   

3. Click the Delete My Data button.

4. Read the warning. If you are comfortable with continuing, click Continue.

   

5. Check your email for a verification code. Copy the code and paste it into the line displayed, then click Confirm.

   

6. At this point, our systems immediately begin deleting your personal data. Most personal information is deleted within minutes, and all of it is deleted within 30 days.

7. Click Close.

   

You may also contact our support team to request data deletion. If you cannot get your information removed through the Privacy Options tab or Support, you may submit a request for more information by visiting our Privacy Center and selecting Data Subject Requests. There you may complete a form to exercise your rights as a data subject.