Message: “Account locked for your security,” when signing in to your Norton account

In some cases, you may see the message Account locked for your security, reset your password, when signing in to your Norton account. If you see this message, it means we have identified that your account has a weak password that does not meet our password policy.

To resolve the issue, you must reset your account password to a strong one.

Reset your account password

1. Go to the Reset Your Password webpage.
2. Enter the email address that you used to make your purchase or create your account. 

3. Click Continue.

   If an account is associated with that email address, Norton sends you an email with password reset instructions. If you do not see the password reset email in your inbox, check your spam or junk folders. The password recovery emails from Norton have the following details:

   • From: no-reply@mylogin.norton.com

   • Subject: Reset your account password

4. Open the email and click the Reset Password button.

   If you did not receive the password reset email, refer to the following article: Resolving problems with receiving Norton account password reset emails. If your email account is not active, contact Norton Support.

5. Create a new password for your account.

   Your Norton account password has been reset