Message: "Server error: We're working to resolve an issue that prevents us from completing your request. Try again later (-1010)"

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

To resolve this issue, download and run the Norton Remove and Reinstall tool.

Run the Norton Remove and Reinstall tool

1. Download the Norton 360 Remover tool.
   Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

2. To open the Downloads window in your browser, press the Ctrl + J key.

3. Double-click the Norton_360_remover icon.

4. To uninstall and reinstall your Norton device security app, click Reinstall.

5. To confirm, click Uninstall.

6. After the uninstall is complete, click Restart Now.
   After the computer restarts, you will be prompted to reinstall the Norton 360 app.

7. Click Install Norton 360.
   The app name may be different depending on your subscription.

8. Once the app is installed, click Sign in to activate your subscription.