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Applicable for: Android,iOS
Message: "Server error" appears while installing or setting up your Norton 360 mobile app
To fix the server error issue, do the following:
Change network connection
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Connect to a different Internet connection.
If you are connected to the Internet using a Wi-Fi connection, switch to a mobile data connection and vice versa.
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If the device that you use can be connected only through a Wi-Fi connection, set up a hotspot on another device and try to connect your device.
Uninstall Norton 360 app
Android
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From the home screen, tap and hold on to the Norton 360 app icon, and then move it to the Uninstall option at the top.
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In the confirmation alert, tap Ok to remove the Norton 360 app from your device.
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Restart your device.
iOS
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On the Home screen, tap and hold on to the Norton 360 icon until it jiggles.
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In the top-left corner of the app icon, tap the X icon to delete it.
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Tap Delete to confirm.
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Restart your device.
Install Norton 360 app
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On your device, launch the Google Play Store or Apple App Store app and search for the Norton 360 app.
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Depending on your device do the following on the Norton 360 app screen:
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If you have an Android device, tap Install.
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If you have an iOS device, tap GET or the download icon
.
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When the installation finishes, tap Open.
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Read and accept the License and Services Agreement, acknowledge our Global Privacy Statement, and then tap Sign in.
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Type your Norton account email address and password, and then tap Sign In.
Last modified: 07/17/2025
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