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Applicable for: Mac;Windows

Fix Autofill errors in Private Email

This article is intended to help you resolve Autofill errors that you may encounter while using Private Email in Norton AntiTrack.

Select your error:

Message: "Sign in to access autofill and email masks."

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To fix this issue, refresh the login page and try again.

If the issue persists, check if the email mask and real email address are set up correctly in the Private Email dashboard. To know more about configuring email masks in Private Email, refer to Configure email masks in Private Email. 

Message: "Something went wrong. Let's try it again."

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To fix this issue, refresh the login page and try again.

If the issue persists, check if the email mask and real email address are set up correctly in the Private Email dashboard. To know more about configuring email masks in Private Email, refer to Configure email masks in Private Email. 

Message: "Sorry, we're experiencing an issue."

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To fix this issue, refresh the login page and try again.

If the issue persists, check if the email mask and real email address are set up correctly in the Private Email dashboard. To know more about configuring email masks in Private Email, refer to Configure email masks in Private Email. 

Norton AntiTrack icon does not respond when I click the login field on certain websites

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To fix this issue, check if one of your real emails is set to default in the Settings page under the Private Email dashboard. To check if one of your real email is set to default, follow the steps:

  1. Launch Norton AntiTrack.

  2. Click Go to Dashboard on the bottom-left corner of the screen.

  3. On the Dashboard page, click Settings in the top-left corner of the screen.

  4. On the Settings page, next to Set Default Real Email, check if any of your real emails are present.

If the issue persists, refresh the browser page and try again. Also, restart your browser and check if the Norton AntiTrack icon shows up. Follow the steps to restart your browser:

  1. On your browser, click the Close icon on the top-right of the screen.

  2. Launch the browser again.

If the issue is still not resolved, uninstall and reinstall the Norton AntiTrack extension from your browser.

Uninstall Norton AntiTrack extension

Google Chrome

  1. Launch Google Chrome.

  2. Click the Customize and control Google Chrome icon on the top-right corner of the screen.

  3. In the pop-up that appears, hover over Extensions and click Manage Extensions.

  4. In the Extensions page, navigate to Norton AntiTrack and click Remove.

  5. In the confirmation screen, click Remove.

Microsoft Edge

  1. Launch Microsoft Edge.

  2. Click the Settings and More icon on the top-right corner of the screen.

  3. In the pop-up that appears, click Extensions and then click Manage Extensions.

  4. On the Extensions page, under Norton AntiTrack, click Remove.

  5. In the confirmation screen, click Remove.

Mozilla Firefox

  1. Launch Mozilla Firefox.

  2. Click the Open applications menu icon on the top-right corner of the screen.

  3. Click Add-ons and themes.

  4. On the Extensions page, next to Norton AntiTrack, click the three-dots icon and click Remove.

  5. In the confirmation screen, click Remove.

Safari

  1. Launch your Safari browser.

  2. Click Safari on the top-left corner of the screen and click Settings.

  3. In the screen that appears, click Extensions from the right-side of the screen.

  4. On the Extensions page, next to Norton AntiTrack, click Uninstall.

Reinstall Norton AntiTrack extension

Google Chrome

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Google Chrome, click Enable Protection.

  4. On the Chrome Web Store, next to Norton AntiTrack, click Add to Chrome.

  5. In the pop-up that appears, click Add Extension.

Microsoft Edge

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Microsoft Edge, click Enable Protection.

  4. On the Edge Add-ons screen, next to Norton AntiTrack, click Get.

  5. In the pop-up that appears, click Add Extension.

Mozilla Firefox

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Mozilla Firefox, click Enable Protection.

  4. On the Firefox Add-ons screen, next to Norton AntiTrack, click Add to Firefox.

  5. In the pop-up that appears, click Add.

Safari

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Safari, click Enable Protection.

  4. On the Safari Extensions screen, next to Norton AntiTrack, click Get.

If the issue is still not resolved, uninstall and reinstall Norton AntiTrack.

Uninstall and reinstall Norton AntiTrack on Windows

  1. Press the Windows + R keys to open the Run dialog box.

  2. In the Run dialog box, type in the following text, and then press Enter:

    appwiz.cpl

  3. In the list of currently installed programs, click Norton AntiTrack, and then click Uninstall or Change.

  4. Click Yes to confirm.

  5. When the uninstall finishes, exit all programs and restart the computer.

  6. Reinstall Norton AntiTrack.

    To know how to reinstall Norton AntiTrack on your computer, read Download and install Norton AntiTrack.

Uninstall and reinstall Norton AntiTrack on Mac

Before you follow the below steps, ensure that you close your Norton application, if it is already opened.

  1. On your Mac, click the Finder icon in the dock, and then click Applications in the left pane under the Favorites section.

  2. Scroll down and right-click on the Norton application icon and click Move to Trash or Move to Bin.

  3. When prompted, type your Mac administrator account password, and then click Ok.

  4. In the window that appears, click Uninstall.

  5. When prompted, type your administrator account password, and then click Install Helper.

  6. Click Restart Now.

Norton AntiTrack icon does not show up on the login field of certain websites

Sample alt text

To fix this issue, make sure the Norton AntiTrack extension is installed and enabled on your browser.

If the issue persists, refresh the browser page and try again. Also, restart your browser and check if the Norton AntiTrack icon shows up. Follow the steps below to restart your browser:

  1. On your Google Chrome or Microsoft Edge browser, click the Close icon on the top-right of the screen.

  2. Launch the browser again.

If the issue is still not resolved, uninstall and reinstall the Norton AntiTrack extension from your browser.

Uninstall Norton AntiTrack extension

Google Chrome

  1. Launch Google Chrome.

  2. Click the Customize and control Google Chrome icon on the top-right corner of the screen.

  3. In the pop-up that appears, hover over Extensions and click Manage Extensions.

  4. In the Extensions page, navigate to Norton AntiTrack and click Remove.

  5. In the confirmation screen, click Remove.

Microsoft Edge

  1. Launch Microsoft Edge.

  2. Click the Settings and More icon on the top-right corner of the screen.

  3. In the pop-up that appears, click Extensions and then click Manage Extensions.

  4. On the Extensions page, under Norton AntiTrack, click Remove.

  5. In the confirmation screen, click Remove.

Mozilla Firefox

  1. Launch Mozilla Firefox.

  2. Click the Open applications menu icon on the top-right corner of the screen.

  3. Click Add-ons and themes.

  4. On the Extensions page, next to Norton AntiTrack, click the three-dots icon and click Remove.

  5. In the confirmation screen, click Remove.

Safari

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Safari, click Enable Protection.

  4. On the Safari Extensions screen, next to Norton AntiTrack, click Get.

Reinstall Norton AntiTrack extension

Google Chrome

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Google Chrome, click Enable Protection.

  4. On the Chrome Web Store, next to Norton AntiTrack, click Add to Chrome.

  5. In the pop-up that appears, click Add Extension.

Microsoft Edge

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Microsoft Edge, click Enable Protection.

  4. On the Edge Add-ons screen, next to Norton AntiTrack, click Get.

  5. In the pop-up that appears, click Add Extension.

Mozilla Firefox

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Mozilla Firefox, click Enable Protection.

  4. On the Firefox Add-ons screen, next to Norton AntiTrack, click Add to Firefox.

  5. In the pop-up that appears, click Add.

Safari

  1. Launch Norton AntiTrack app.

  2. Click Manage Browsers on the left side of the Norton AntiTrack screen.

    If the Norton AntiTrack browser extension is installed on any browser, you will see the Manage option.

  3. On the Manage Browsers screen, next to Safari, click Enable Protection.

  4. On the Safari Extensions screen, next to Norton AntiTrack, click Get.

If the issue is still not resolved, uninstall and reinstall Norton AntiTrack.

Uninstall and reinstall Norton AntiTrack on Windows

  1. Press the Windows + R keys to open the Run dialog box.

  2. In the Run dialog box, type in the following text, and then press Enter:

    appwiz.cpl

  3. In the list of currently installed programs, click Norton AntiTrack, and then click Uninstall or Change.

  4. Click Yes to confirm.

  5. When the uninstall finishes, exit all programs and restart the computer.

  6. Reinstall Norton AntiTrack.

    To know how to reinstall Norton AntiTrack on your computer, read Download and install Norton AntiTrack.

Uninstall and reinstall Norton AntiTrack on Mac

Before you follow the below steps, ensure that you close your Norton application, if it is already opened.

  1. On your Mac, click the Finder icon in the dock, and then click Applications in the left pane under the Favorites section.

  2. Scroll down and right-click on the Norton application icon and click Move to Trash or Move to Bin.

  3. When prompted, type your Mac administrator account password, and then click Ok.

  4. In the window that appears, click Uninstall.

  5. When prompted, type your administrator account password, and then click Install Helper.

  6. Click Restart Now.

Email mask does not show up when I log in using Autofill option in Norton AntiTrack

To fix this issue, refresh the login page and try again. If the issue persists, check if the email mask has been assigned for the login page in Private Email dashboard.

To check if the email mask has been assigned to the login page, follow the steps:

  1. Launch Norton AntiTrack.

  2. Click Go to Dashboard on the bottom-left corner of the screen.

  3. In the Dashboard screen, check if an email mask has been created for the website.

DocID: v2023092609401521
Last modified: 04/24/2025

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