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Applicable for: Windows
Fixing browser or connectivity problems
If you experience browser or connectivity issues, a threat on your computer may be causing the problem. To fix it, we recommend that you first run the Norton Autofix tool. Then, if your issues remain unresolved, run advanced scans with Norton.
Follow the steps in each section below to resolve the issue.
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Open your Norton device security application.
Next to Device Security, click Open.
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Click Help, then select Get Support.
Norton Autofix automatically detects and resolves issues related to the installation of your Norton application or any services that may not be running optimally.
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Click Close.
If the problem persists, follow the instructions in the section below.
Note that these settings will make the scans take longer to run, depending on your computer's speed and the number of files being scanned.
- Open your Norton device security application.
- On the left panel, click Security.
- On the Scans tile, click Open.
- In the Preset scans tab, next to Startup Scan, click Set Up.
- Wait for the Startup Scan to complete the setup, then click Restart Now.
- When the system restarts, the Startup Scan progress screen appears. Wait for the scan to complete and check the scan results.
- Open your Norton device security application.
- On the left panel, click Settings.
- Select Scans.
- Hover the mouse pointer over Full Scan and click the settings icon.
- Scroll down and select Scan all archives.
- Click Save to confirm.
- Click Start next to Full Scan.
- Wait for the scan to complete and check the scan results.
Your browser and connectivity issues should now be resolved. If your problems persist,contact Norton Support.
Last modified: 06/27/2025
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