Respond to Norton activation or subscription alerts

The Subscription Canceled alert appears when:

• You discontinue the subscription with your service provider - You get Norton Device Security as a subscription from your service provider. So, your subscription gets canceled if you discontinue the subscription with your service provider. You cannot access any of the product features, and your device is vulnerable to viruses and risks.

• Your service provider cancels your subscription - Your service provider may cancel your subscription due to billing or other issues. Your subscription should automatically regain once these issues are resolved.

• You transfer the license to another device (single seat) - If you transfer a license, the device from which the license is removed is no longer protected.

You can also resolve this problem by signing in to your account and purchasing a new subscription. For more information, see Message: "Subscription Canceled".

1. In the alert, click Show me my options from the drop-down list, and then click OK.

2. In the Subscription window, click Help me stay protected (Recommended) to purchase a new subscription.

   If you have purchased another subscription, click Reactivate the subscription - I've resolved the issue.

3. Follow the on-screen instructions.

1. Open a browser and go to my.norton.com.
2. Sign in with the email address you used to buy your Norton subscription.
3. On the My Subscriptions page, check:
   • Status of your subscription (Active, Expired, Canceled, Inactive)
   • Expiration date
4. If the subscription shows Expired or Canceled, follow the on-screen prompts to renew or purchase a new subscription.

For detailed renewal options, see Renew your expired Norton subscription.

If your subscription is clearly expired, this is why you’re getting repeated alerts. Renewing or purchasing a new subscription will stop these alerts.

If your Norton account shows an active subscription, but your app still says it has expired, you might be signed in with a different email address on the device than the one that owns the subscription.

On Windows or Mac:

1. Open your Norton device security product.
2. Click Help or My Norton > Sign out.
3. Close the app, reopen it, and sign in again using your registered email address.

On mobile devices:

1. Open the Norton 360 or Norton app.
2. Go to Settings or Account.
3. Sign out, then sign in again using the correct Norton account credentials.

After you sign in with the right account, give it a few minutes and check if the expired alerts stop.

If you purchased a new Norton product from a retail store or a third‑party website instead of renewing from the in‑product or renewal notice, the days from your old subscription will not be added to the new one. The old subscription can still expire and trigger alerts on devices that are using it.

1. Check which product key or subscription your device is using.
2. Make sure you download and install Norton from the same account that has your new, active subscription.
3. If needed, uninstall the older Norton product and install the new one from your Norton account.

For detailed steps, see Download and install your Norton device security.

Once all your devices use the new active subscription, you should stop seeing expired alerts from the old subscription.

In rare cases, you may have an active subscription in your account, but the Norton app on your device suddenly reports:

• “Your subscription has expired”
• “No active subscription on this device”
• “No license available”

One possible reason is that your subscription has been suspended due to excessive VPN usage. For more information, read Suspension of Norton services due to high VPN usage.