Respond to Norton activation or subscription alerts

You receive activation or subscription alerts when:

Your subscription expires
Your subscription is canceled

I see a 'Subscription Canceled' alert

In the alert, click Show me my options from the drop-down list, and then click OK.
In the Subscription window, click Contact my service provider to resolve the issue by contacting your service provider.

If you plan to purchase a new subscription, click Help me stay protected (Recommended).
Follow the on-screen instructions.

The Subscription Canceled alert appears when:

You discontinue the subscription with your service provider - You get Norton Device Security as a subscription from your service provider. So, your subscription gets canceled if you discontinue the subscription with your service provider. You cannot access any of the product features, and your device is vulnerable to viruses and risks.
Your service provider cancels your subscription - Your service provider may cancel your subscription due to billing or other issues. Your subscription should automatically regain once these issues are resolved.
You transfer the license to another device (single seat) - If you transfer a license, the device from which the license is removed is no longer protected.

You can also resolve this problem by signing in to your account and purchasing a new subscription. For more information, see Message: "Subscription Canceled".

I see a 'Subscription Expired' alert

In the alert, click Show me my options from the drop-down list, and then click OK.
In the Subscription window, click Help me stay protected (Recommended) to purchase a new subscription.

If you have purchased another subscription, click Reactivate the subscription - I've resolved the issue.
Follow the on-screen instructions.

If you do not want to renew your subscription, you can uninstall the Norton security product from your device. For more information, read Uninstall your Norton device security product on Windows. However, it is recommended that you renew your subscription and stay protected.

Ultimate Help Desk