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Applicable for: Android,iOS
Manage your in-app purchases from the Apple App Store or Google Play Store
When you have subscribed to a standalone plan with Credit Monitoring through an in-app purchase, you can only change or cancel your subscription settings from the Apple App Store or Google Play Store.
If you subscribed to a LifeLock plan through your employer or other partner you will need to manage your plan through that channel.
Activate with Identity Verification
To activate your Credit Monitoring services, we need to verify your identity with the appropriate credit bureau.
To verify your identity, we use a combination of:
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Name
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Address
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Phone number
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Social Security Number
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Date of Birth
Failed to activate Credit Monitoring
Identity Verification can fail in certain situations:
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Incorrect personal information details
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Credit files do not contain enough data for verification
To re-verify please follow the below steps:
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Go to the iOS or Android Identity app,
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Tap on Menu
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Select the Activate Credit Monitoring option to retry Identity Verification.
Cancel your subscription
To cancel your subscription that you purchased through in-app purchase, please visit:
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Apple App Store: https://support.apple.com/HT202039
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Google Play Store: https://support.google.com/googleplay/answer/7018481
Uninstalling the LifeLock Identity app from your device does not automatically cancel your subscription. You must change or cancel your subscription settings in the respective store.
Disclaimer
We are not responsible for the reliability of any data, opinions, advice, or statements made on third-party sites. We provide these links merely as a convenience. The inclusion of such links does not imply that we endorse, recommend, or accept any responsibility for the content of such sites.
Last modified: 06/16/2025
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