Setting up Norton Scam Protection and Scam Protection Pro features

1. Open the Norton device security app.

2. On the main screen, click Scam Protection or Scam Protection Pro.

3. On the Scam Protection screen, you can set up or access the following features:

   Norton Genie AI-powered assistant^1,2

   The Norton Genie AI-powered assistant in your Norton device security app can help you identify deepfake scams on YouTube videos, which may lead to financial fraud, identity theft, and misinformation.

   Deepfake Protection in Norton Genie AI-powered Assistant is currently available only on YouTube videos in English. It is not supported on iOS devices. For detailed information about Norton Genie AI-powered assistant, refer to the following article: Using Norton Genie AI-powered assistant to detect deepfakes.

   Safe Web^1,2

   1. Next to Safe Web, click Set up or the > icon to configure the feature. You can view the status of Safe Web reports on other devices where you have enabled the Safe Web feature.

      If you want to add an additional device, click Add device, and scan the QR code from your mobile device that has Norton 360 installed.

   2. If you want to configure the Safe Web settings on your current device, click This device, and configure the following settings:

      • Overview: This tab lets you turn off or turn on the Safe Web feature and provides you with detailed information about the detections.

      • Settings: This tab lets you configure the Safe Web settings for your device. For detailed information about Safe Web settings, refer to the following article: Configure Safe Web settings.

      • Blocked websites: This tab lets you block access to specific websites that you think are malicious.

      • Exclusions: If you know that a website is safe, this tab lets you add it as an exception so that Safe Web does not scan it.

   Safe Web is now set up on your device to help protect you from scams when shopping or browsing online.

   Deepfake Protection^1,2

   The Deepfake Protection feature combines the AI technology of Norton with the power of Windows AI PC to automatically detect deepfakes and identify scams in videos. It runs on your device to analyze and detect synthetic voices while you watch a video or listen to audio, and notifies you accordingly.

   Automatic Deepfake Protection works only on YouTube, Facebook, X, and TikTok for videos in English, manual scan can be used on other platforms. It requires a Windows Copilot+ PC with a compatible Qualcomm or Intel processor and a supported browser. It is not supported on Mac devices. For detailed information about Deepfake Protection, refer to the following article: Learn more about how Norton Deepfake Protection detects AI-generated voices and audio scams in a video .

   Safe SMS^1,2

   1. Next to Safe SMS, click Set up or the > icon to configure the feature. You can view the status of the Safe SMS reports on other devices where you have enabled the Safe SMS feature.

   2. If you want to add an additional device, click Add device, and scan the QR code from your mobile device that has Norton 360 installed.

   Safe SMS is now set up on your device to detect scams in text messages.

   Safe SMS is available only on Android and iOS mobile devices. It is not available on Windows or Mac.

   Private Browser^1,2

   1. In the Norton Private Browser tile, click Install.

   2. Follow the on-screen instructions and wait for the installation to finish.

   Norton Private Browser is now installed on your device to help block phishing scams and keep annoying ads away

   Safe Call²

   1. Next to Safe Call, click Set up or the > icon to configure the feature. You can view the status of the Safe Call reports on other devices where you have enabled the Safe Call feature.

   2. If you want to add an additional device, click Add device, and scan the QR code from your mobile device that has Norton 360 installed.

   Safe Call is now set up on your device to block scam and spam calls.

   Safe Email²

   1. Next to Safe Email, click Set up.

   2. Click the Overview tab and click Add email account.

   3. Enter your email address and click Continue.

   4. Click Sign in to sign into your email account and allow your Norton 360 app to scan and flag emails.

   5. In the confirmation message, enable the Norton 360 permissions checkbox and click Got it.

      Safe Email only scans new emails that have been received after connecting your email account to Safe Email.

   For more information about adding or removing Safe Email from monitoring an email account, refer to the following article: Set up Norton Safe Email.

   Safe Email is now set up to help protect your email inbox against suspicious emails. Safe Email allows you to connect up to five online email accounts.

¹Features available as part of the following plans that include Scam Protection: Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, Norton 360 Premium, Norton 360 Platinum, Norton 360 for Gamers, Norton Mobile Security, and Norton 360 for Mobile.

²Features available as part of the following plans that include Scam Protection Pro: Norton 360 with LifeLock plans (US only), Norton 360 Advanced, Norton 360 Platinum (Australia and New Zealand only), Norton Mobile Scam Defense, and Norton 360 Plus for Mobile.

1. Open the Norton device security app.

2. On the main screen, tap Genie Scam Protection.

3. In the Genie Scam Protection screen, you can set up the following features:

   Norton Genie AI-powered assistant^1,2

   The Norton Genie AI-powered assistant in your Norton device security app can help you identify deepfake scams on YouTube videos, which may lead to financial fraud, identity theft, and misinformation.

   Deepfake Protection in Norton Genie AI-powered Assistant is currently available only on YouTube videos in English. It is not supported on iOS devices. For detailed information about Norton Genie AI-powered assistant, refer to the following article: Using Norton Genie AI-powered assistant to detect deepfakes.

   Safe Web^1,2

   1. Next to Safe Web, tap Set up > Start setup > Continue.

   2. In Accessibility alert notification, tap OK.

   3. In the Accessibility screen, tap Downloaded apps, and tap Norton 360 Service.

   4. Tap the slider next to Norton 360 Service to turn the service on (blue) and tap Allow.

   5. In the Safe Web Setup screen and tap Open settings.

   6. In the Display over other apps screen, scroll down and tap Norton 360.

   7. Tap the slider next to Display over other apps to turn the service on (blue).

   8. In the Safe Web Setup screen, tap Continue and tap Allow.

   Safe Web is now set up on your device to help protect you from scams when shopping or browsing online.

   Safe SMS^1,2

   1. Next to Safe SMS, tap Set up > Start setup > Continue.

   2. In the alert notification, tap Allow, and tap Continue.

   3. In the alert notification, tap Allow to allow Norton 360 to access your contacts.

   Safe SMS is now set up on your device to detect scams in text messages.

   Private Browser^1,2

   1. In the Norton Private Browser tile, tap Install Now.

   2. On the Google Play Store screen, tap Install.

   3. When the installation finishes, tap Open.

   Norton Private Browser is now installed on your device to help block phishing scams and keep annoying ads away

   Safe Call²

   1. Next to Safe Call, tap Set up > Start setup > Continue.

   2. In the alert notification, tap Allow, and tap Continue.

   3. In the alert notification, tap Allow to allow Norton 360 to access your phone call logs.

   4. In the Safe Call Setup screen, tap Continue, and select Norton 360 to set Norton 360 as your default caller ID and spam app.

   5. Tap Set as default.

   Safe Call is now set up on your device to block scam and spam calls.

   Safe Email²

   1. Next to Safe Email, tap Set up > Start setup.

   2. Type in the email ID that you want the Norton 360 app to scan and flag safe and suspicious emails.

   3. Tap Add Mailbox to add more emails.

   Safe Email is now set up to help protect your email inbox against suspicious emails.

   Safe Email only scans new emails that have been received after connecting your email account to Safe Email. Safe Email allows you to connect up to five online email accounts.

   For more information about adding or removing Safe Email from monitoring an email account, refer to the following article: Set up Norton Safe Email.

   Scam Restoration & Reimbursement³

   1. In the Quick launch section, tap Scam Support.

   2. Tap Verify a scam to get expert help to check if something is a scam. Your options are:

      • Ask Genie: You can type or copy and paste the text message or website you want to be checked into Norton Genie. You can also use the Add image option to upload an image from your device to be checked into Norton Genie.

      • Call Agent: You can speak with a live Scam Support Agent to describe the potential scam you have encountered.

   3. If you want to use Genie Scam Protection Pro’s scam restoration service, tap Get Help, and tap Get started on recovery.

   4. Tap Start my claim to file a claim for reimbursement.

   Scam reimbursement is initiated as part of your Genie Scam Protection Pro’s scam restoration service. This service handles the complex process of recovering lost money, so you don’t have to, and it is backed by up to $10,000 in coverage⁴.

¹Features available as part of the following plans that include Scam Protection: Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, Norton 360 Premium, Norton 360 Platinum, Norton 360 for Gamers, Norton Mobile Security, and Norton 360 for Mobile.

²Features available as part of the following plans that include Scam Protection Pro: Norton 360 with LifeLock plans (US only), Norton 360 Advanced, Norton 360 Platinum (Australia and New Zealand version only), Norton Mobile Scam Defense, and Norton 360 Plus for Mobile.

³Available only for Norton 360 with LifeLock Ultimate Plus subscription that includes Scam Protection Pro. It is available only in the U.S.

⁴Scam protection coverage as part of identity theft benefits is not available for residents of New York. Gen Digital is not a licensed insurance producer. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits at Norton.com/legal.

1. Open the Norton device security app.

2. On the main screen, tap Scam Protection.

3. In the Scam Protection screen, you can set up the following features:

   Norton Genie AI-powered assistant^1,2

   The Norton Genie AI-powered assistant in your Norton device security app can help you identify deepfake scams on YouTube videos, which may lead to financial fraud, identity theft, and misinformation.

   Deepfake Protection in Norton Genie AI-powered Assistant is currently available only for YouTube videos in English. It is not supported on iOS devices. For detailed information about Norton Genie AI-powered assistant, refer to the following article: Using Norton Genie AI-powered assistant to detect deepfakes.

   Safe Web^1,2

   1. Next to Safe Web, tap Set up > Get started > Next.

   2. In the alert notification, tap Allow.

   Safe Web is now set up on your device to help protect you from scams when shopping or browsing online.

   Safe SMS^1,2

   1. Tap Safe SMS > Start setup > Next > Open settings.

   2. Scroll down to the Unknown Senders section.

   3. Next to Screen Unknown Senders, tap the slider so that it turns green (On) if it is disabled.

   4. Next to Filter Spam, tap the slider so that it turns green (On) if it is disabled.

   5. Tap Text Message Filter, select Norton 360 in the list, then tap Use to confirm.

   6. Navigate back to the Norton 360 app and tap Menu > Safe SMS > Done.

   7. Tap Yes to confirm and complete setting up the Safe SMS feature on your device.

   8. Tap Next.

   Safe SMS is now set up on your device to detect scams in text messages.

   Private Browser^1,2

   1. In the Norton Private Browser tile, tap Install Now.

   2. On the Apple App Store screen, tap Get or the download icon.

   3. When the installation finishes, tap Open.

   Norton Private Browser is now installed on your device to help block phishing scams and keep annoying ads away

   Safe Call²

   1. Next to Safe Call, tap Set up > Get started > Open Settings.

   2. In the Call Blocking & Identification screen, tap all the sliders next to Norton 360 to turn the feature on (green).

   3. Tap Edit in the top-right corner of the Call Blocking & Identification screen and move the Norton 360 items to the top of the list.

   Safe Call is now set up on your device to block scam and junk calls.

   Safe Email²

   1. Tap Safe Email > Start setup > Add mailbox.

   2. Type in the email ID that you want the Norton 360 app to scan and flag safe and suspicious emails.

   Safe Email is now set up to help protect your email inbox against suspicious emails.

   Safe Email only scans new emails that have been received after connecting your email account to Safe Email. Safe Email allows you to connect up to five online email accounts.

   For more information about adding or removing Safe Email from monitoring an email account, refer to the following article: Set up Norton Safe Email.

   Scam Restoration & Reimbursement³

   1. In the Quick launch section, tap Scam Support.

   2. Tap Verify a scam to get expert help to check if something is a scam. Your options are:

      • Ask Genie: You can type or copy and paste the text message or website you want to be checked into Norton Genie. You can also use the Add image option to upload an image from your device to be checked into Norton Genie.

      • Call Agent: You can speak with a live Scam Support Agent to describe the potential scam you have encountered.

   3. If you want to use Genie Scam Protection Pro’s scam restoration service, tap Get Help, and tap Get started on recovery.

   4. Tap Start my claim to file a claim for reimbursement.

   Scam reimbursement is initiated as part of your Genie Scam Protection Pro’s scam restoration service. This service handles the complex process of recovering lost money, so you don’t have to, and it is backed by up to $10,000 in coverage⁴.

¹Features available as part of the following plans that include Scam Protection: Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, Norton 360 Premium, Norton 360 Platinum, Norton 360 for Gamers, Norton Mobile Security, and Norton 360 for Mobile.

²Features available as part of the following plans that include Scam Protection Pro: Norton 360 with LifeLock plans (US only), Norton 360 Advanced, Norton 360 Platinum (Australia and New Zealand version only), Norton Mobile Scam Defense, and Norton 360 Plus for Mobile.

³Available only for Norton 360 with LifeLock Ultimate Plus subscription that includes Scam Protection Pro. It is available only in the U.S.

⁴Scam protection coverage as part of identity theft benefits is not available for residents of New York. Gen Digital is not a licensed insurance producer. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits at Norton.com/legal.

To set up the features, sign in to your Norton account on the Scam Protection or Scam Protection Pro tile, click Go to Scam Protection.

¹Features available as part of the following plans that include Scam Protection: Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, Norton 360 Premium, Norton 360 Platinum, Norton 360 for Gamers, Norton Mobile Security, and Norton 360 for Mobile.

²Features available as part of the following plans that include Scam Protection Pro: Norton 360 with LifeLock plans (US only), Norton 360 Advanced, Norton 360 Platinum (Australia and New Zealand version only), Norton Mobile Scam Defense, and Norton 360 Plus for Mobile.

³Available only for Norton 360 with LifeLock Ultimate Plus subscription that includes Scam Protection Pro. It is available only in the U.S.

⁴Scam protection coverage as part of identity theft benefits is not available for residents of New York. Gen Digital is not a licensed insurance producer. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits at Norton.com/legal.