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Using Norton Genie AI-powered assistant to detect deepfakes

Today, many users are vulnerable to threats that leverage AI. These include sophisticated deepfakes, which can be used to spread misinformation. Deepfake scams can also generate fake but realistic audio or video to trick and deceive users into giving up money or personal data.

The Norton Genie AI-powered assistant* in your Norton device security app can help you identify deepfake scams on YouTube videos in English, which may lead to financial fraud, identity theft, and misinformation. To check if a YouTube video contains a deepfake scam, copy and paste the YouTube link into Norton Genie, and it will help determine if it appears to be a deepfake scam and provide you with a summary.

Currently, the Deepfake Protection feature in Norton Genie AI-powered assistant is not supported on iOS devices.

Norton Genie can also answer scam-related questions you might have, provide tips on what to do next, and address follow-up questions you may have. It can tell you if it could be a scam before you get scammed. Norton Genie is powered by advanced AI, so the more you use it, the smarter it gets at detecting new scams as cybercriminals keep finding new ways to trick you.

Important points to know

  • Norton Genie AI-powered assistant is only compatible with Windows 7 Service Pack 1 (SP 1) or later, Mac devices with macOS X 10.13.x or later, Android devices with Google Android version 10.x or later, and iOS devices with Apple iOS 16.x or later.

  • Deepfake Protection in Norton Genie AI-powered assistant is currently available only for YouTube videos (public videos only) in English. The feature is only compatible with Windows, Mac, and Android devices.

    Language support is continuously expanding, with future updates expected to include additional languages as the system learns and evolves.

  • To use Norton Genie AI-powered assistant, you must be connected to the internet.

Analyze YouTube videos to detect deepfakes using Norton Genie AI-powered assistant

Windows or Mac

  1. Open the Norton device security app.

  2. On the left panel, click Home.

  3. On the right side of the window, click Scam Protection or Scam Protection Pro.

  4. In the Ask Genie text field, copy and paste the YouTube link you want to check.

  5. Wait for Norton Genie to process and analyze the YouTube link.

    You may switch to other apps. The Norton device security app will notify you once the item is processed and completed.

  6. Tap View summary to view the results and details about the YouTube link.

    The YouTube video is analyzed. To check other YouTube links, repeat steps 2-6.

Android

  1. Open the Norton device security app.

  2. Tap ☰ Menu (the three lines) at the bottom of the main app screen and tap Ask Genie.

  3. If prompted, tap Sign in, type the email address and password associated with your Norton account, and tap Sign in.

  4. In the Ask Genie text field, copy and paste the YouTube link you want to check.

  5. Wait for Norton Genie to process and analyze the YouTube link.

    You may switch to other apps. The Norton 360 mobile app will notify you once the item is processed and completed.

  6. Tap View summary to view the results and details about the YouTube link.

    The YouTube video is analyzed. To check other YouTube links, repeat steps 2-6.

Configuring Norton Genie settings on Windows or Mac

Using the Genie settings window, you can:

  • Turn on or turn off the chat history option to view the Genie saved chat history.

    Important: Messages and chats are deleted automatically after 30 days.

  • Show or hide the floating Genie button on your screen for quick access. This option is available only for Mac.

Follow the instructions below to view the Genie saved chat history and show or hide the floating Genie button on your screen for quick access.

  1. Open the Norton device security app.

  2. On the left panel, click Settings.

  3. Scroll down to the bottom and click Genie Assistant.

  4. Next to the Ask Genie text field, click the three dots icon mac_genie_settings and click Settings.

  5. You can enable or disable the following options:

    • Next to Save chat history, click the slider so that it changes to green (ON) to view the Genie saved chat history

    • Next to Show Genie button, click the slider so that it changes to green (ON) to enable the floating Genie button on your screen for quick access. The Show Genie button option is available only for Mac.

  6. Click Back to navigate to Norton Genie.

  7. Next to the Ask Genie text field, click show_history icon to view the Genie saved chat history.

*The Norton Genie AI-Powered Assistant is available as part of the following plans that include Scam Protection or Scam Protection Pro: Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, Norton 360 Premium, Norton 360 Platinum, Norton 360 for Gamers, Norton Mobile Security, Norton 360 for Mobile, Norton 360 with LifeLock plans (US only), Norton 360 Advanced, Norton Mobile Scam Defense, and Norton 360 Plus for Mobile.

DocID: v20250722122612120
Last modified: 04/02/2026

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