Update your personal information in your Norton account

Your Norton account is where you can manage all your personal details, billing information, and email preferences in your account. If you forgot your password or have issues receiving the password reset email, read Recover your Norton account.

Update your email address, password, or other personal information

If you created your account with an email address that you currently cannot access or use to sign in to your account, contact Member Services & Support and we will be happy to help.

1. Sign in to your account.
2. On the Account Settings tab, click the Edit icon  next to any information that you want to update.
3. You also have the option to select your Email Preferences. 
   • Under Promotions, select Special Offers.
   • Under Product Information, select Required Messages, Product Features and Reminders, and Newsletters.
4. Once you are done, save your updates.

Update or add your card details

1. Sign in to your account.
2. On the Billing Information tab, if you want to update an existing payment method, click the Edit icon  and type in any information that you want to update, and click Save.
3. To add your billing information, choose your country/region and the payment method, and then complete saving the billing information.

For Japan, Korea, China, Hong Kong, and Taiwan:

If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps above to change your account details.

If your order number starts with SY, visit the below link to change your account details. You will need your order number and email address or phone number that was used when you ordered. 

• Japan
• Korea
• China
• Hong Kong
• Taiwan

You can find your order number from the emails received from Norton:

• The subject of the email is "NortonLifeLock Order #NP***** purchase completed"
• The subject of the email is "Automatic renewal service, notification of billing completion". Check the section [Order number at the point of Automatic renewal enrollment] SY********.

If you have issues updating or adding your billing information, contact Member Services & Support.

If you want to delete your billing information, you must disable the automatically renewing subscription before you delete the card. Read, Cancel your automatically renewing subscription.

Update LifeLock member details

To update any of your LifeLock member details, select one of the following:

• Update the verbal passcode

• Update your financial accounts, mailing address, and other personal information for Dark Web Monitoring

• Update the name on your account

• Add a member to your account

Video