Business Tech Support service for Norton Small Business Premium

Five support tickets (calls) are included in the Norton Small Business Premium annual subscription (US & UK only).

Business Tech Support provides comprehensive IT support, from simple network and device setup to diagnostics and troubleshooting. The service is compatible with Windows PC, Mac, iOS, Android, simple networks, printers (PC and Mac), scanners (PC and Mac), and digital cameras (PC and Mac).

• Computer Tune Up: Tune up your computer to help keep it optimized and running at peak performance.

• Device setup: Installing or setting up a new mobile or peripheral device (printer, scanner, digital camera, etc.)

• Network setup: Help with the basic network setup, allowing the sharing of data over a network and configuring network printers.

• Software support: Help with troubleshooting common software issues.

  • Helping ensure that applications like Zoom, Google Meet, Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Mail, and Mac Mail launch and run correctly, and that the configuration is enabled to send and receive email.

  • Internet browsers configuration and setup

• Operating System upgrade assistance: Norton experts help your computer stay current and more secure.

• Backup setup: Help with initiating a backup on select cloud storage providers or on your local drive.

• Advanced Diagnostics & Resolution: Help with identifying and recommending solutions for even more complex technical issues.

For specific issues with third party business software, services, or hardware, we recommend you contact respective third party support. Business Tech Support does not cover for example:

• Any operating system other than those mentioned in the System Requirements.

• Server support.

• Data recovery from hard-drives or removable drives.

• Support for software versions which are not final releases (i.e. Beta versions of software).

• Support for pirated versions of any software.

• Hardware issues, not related to software/drivers.

• Any IT, application or hardware related training or providing courses.

• Domain or password resets.

• Computer games support.

Save time troubleshooting tech issues yourself with the help of our trained professionals. Get started by following these four simple steps:

1. Go to my.Norton.com and sign into your account.

2. Look for a Business Tech Support tile.

3. Use your phone to dial the displayed phone number to redeem the service.

4. Norton expert will listen to your issues and work with you to find a solution.

What if Norton experts are unable to resolve the issue during the initial call?

If resolving the issue takes multiple support calls, these are still considered as a single service ticket redemption.

Is the help with Norton products or virus removal included in 5 support tickets per year?

No, these 5 issues are only related to third party product help. Business customer support for Norton products or help with virus removal does not have a specific number of queries.

Minimum system requirements

To receive the service, a high-speed internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable.

Customer must have administrator-level access to the device.

Windows™ operating systems

Microsoft Windows 7, 8, 10, 11 (all versions) except Windows in S Mode and Windows running on ARM processor.

Mac® operating systems

Mac OS X 10.5 or later.

Android™ operating systems

Android OS version 6.x or later (must have the Google Play app installed).

iOS operating systems

iOS version 7 or later.