Fix problems if you are not able to activate Norton VPN on your Smart TV devices

You may face issues in activating Norton VPN on your Smart TV device under the following scenarios:

1. Your Smart TV device has not met the minimum operating system requirements
   • To activate Norton VPN on your Smart TV device, it should meet the following minimum operating system requirements:
     • Android TV 10 or later
     • Apple tvOS 17 or later
     • Amazon Fire TV devices running Fire OS 8 and later.
   • To find the operating system of your Smart TV device, please follow the steps below:
     • Navigate to Settings on your Smart TV.
     • Do one of the following:
       • On your Android TV, on the Settings page, click System and then click About.
       • On your Apple TV, on the Settings page, click General and then click About.
       • On your Amazon Fire TV, select My Fire TV or Device & Software (name depends on your Fire OS version) and then click About.
     • In the screen that appears, you should find the Android, Apple, or Amazon Fire TV OS version.
2. Your Norton VPN subscription in a single device plan
   • To activate Norton VPN on your Smart TV device, you need to upgrade to a multi-device plan.
3. You have a Norton 360 subscription
   • Your Norton 360 subscription cannot be used to install Norton VPN on your Smart TV. You need to have Norton VPN Standard with a multi-device subscription, or Norton VPN Plus or Norton VPN Ultimate subscription to install Norton VPN on your Smart TV.