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FAQ: Smart Scan
Applicable for: Windows
Why should I run Smart Scan to resolve issues? Will not the existing Norton scans resolve this?
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Unlike the existing Norton scans that scan for threats and performance issues, Smart Scan performs a comprehensive scan for viruses and malware, network vulnerabilities, performance issues, and privacy issues.
Why do I see different issues at different times?
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Each time you run Smart Scan, it assesses the current security, network, and system performance status and notifies you with the necessary actions best suited to resolve the issues found.
Why does the main window display 'At Risk' even after Smart Scan completes and detects no issues?
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This can happen when you do not have the latest virus definitions but run Smart Scan. For example, you may have not used your computer for long time and ran Smart Scan as soon as you launched Norton. In this case, Smart Scan runs with the existing virus definitions and completes the scan while newer virus definitions may be available in the Norton server. To resolve this, you must run LiveUpdate so that the latest definitions get downloaded.
Can I turn off promotional offers when running a Smart Scan?
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No, you cannot turn off the promotional offers that appear when you run Smart Scan.
Can I fix some of the issues reported by Smart Scan at a later time?
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You cannot fix issues at a later time. If you choose to ignore the issues reported in the current scan, you must run Smart Scan again and act on the issues identified.
We recommend that you resolve the issues detected in the each category of the scan before you proceed to the next category.
Is it possible to run the individual sections of Smart Scan separately?
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No, you cannot run the different categories of Smart Scan individually.
Why is it recommended not to run any other scan when Smart Scan is in progress?
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Running another scan such as Quick Scan or Full Scan can interrupt with the functionality of Smart Scan. Ensure that you do not run any other Norton scan when Smart Scan is in progress.
Why is the Smart Scan showing only the 'Disconnect' option?