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Fix problem with Norton Secure VPN window staying at "Connecting"

This problem occurs if Norton Secure VPN fails to establish a connection to the VPN server. It can be caused due to some temporary problems with your network connection. Ensure that your device is connected to a stable Internet connection.

Check for network problems

  • If you were able to connect to Norton Secure VPN before on the same network, wait for some time and try connecting to Norton Secure VPN again.

    Some networks do not allow VPN connections and restrict VPN access using network or firewall settings. If this error appears when you connect to Secure VPN for the first time, it could be due to the network or firewall settings.

    If you repeatedly see this error message, connect to a different network, or connect to the mobile data connection on your device.

    If the problem persists, restart Norton Secure VPN.

Restart Norton Secure VPN

    If you have Norton Secure VPN as part of Norton 360 on Mac, restart your device.

  1. Start Norton Secure VPN.

  2. In the top-right corner, click the user icon , and click Sign out.

  3. Click the settings icon and click Quit Norton Secure VPN.

  4. Restart your device.

  5. Start Norton Secure VPN and sign in using your Norton account.

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DOCID: v124879257
Operačný systém: Windows, mac
Naposledy zmenené: 12.07.2021