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Norton VPN stays at "Connecting" and returned to disconnected state
Applicable for: Android;Mac;Windows;iOS
This problem occurs if Norton VPN fails to connect to the VPN server. This can be caused by temporary problems with your network connection. Ensure that your device is connected to a stable Internet connection.
Check for network problems
If you were able to connect to Norton VPN before on the same network, wait for some time and try connecting to Norton VPN again.
Some networks do not allow VPN connections and restrict VPN access using network or firewall settings. If this error appears when you connect to Norton VPN for the first time, it could be due to the network or firewall settings.
If you repeatedly see this error message, try connecting to a different network or using the mobile data connection on your device.
If the problem persists, connect to the "Auto-Select" region or different VPN regions. To know more, read Manually change the geographic location in Norton VPN.
If the problem persists, restart Norton VPN.
Restart Norton VPN on Windows or Mac
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Launch Norton VPN.
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Click the Account option on the bottom-left corner of the screen.
- In the screen that appears, click Sign Out.
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Restart your device.
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Open Norton VPN and sign in using your account details.
Restart Norton VPN on Android or iOS
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Restart your device.
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Open Norton VPN and check if the issue is resolved.
Last modified: 04/09/2025
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