Other products

Submit Norton error logs to Symantec

If you contact Norton Support for help, the technician may need the error logs to troubleshoot an issue. You can submit error logs to Symantec for analysis.

Your device should be connected to the Internet to send the error logs.

Submit the error logs

  1. Start Norton.

  2. In the My Norton window, click Settings.

  3. Under General Settings, next to Log Submission, click Submit.

    Norton Security collects the error log and sends it.

  4. In the My Norton window, click Done.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v130566898
Operating System: provide_platform
Last modified: 07/19/2019