Norton Mobile Security automatically turns on the TalkBack feature on my Android device

A known bug may trigger your Android device's TalkBack feature without your knowledge. When TalkBack is triggered, you would hear the device talk back when certain actions are taken such as flipping between home screen pages or creating a folder on the home screen. This bug affects all the apps that use an accessibility service, which Norton Mobile Security uses when you activate App Advisor scanning inside of Google Play.

Unfortunately Norton cannot control these issues with the TalkBack services. But we have tried to limit the number of users that may experience this problem by disabling the App Advisor for Google Play feature and Web Protection for some browsers on Samsung devices running Android 4.1 or earlier, and a few other devices.

If you experience this issue, turn off TalkBack every time you restart your device.

A system update that provides a higher version than Android 4.1.1 may address this issue, if available. Please check if your device has any system updates available or contact your device manufacturer or carrier to see if a system update is available.

Disable TalkBack feature

  1. Go to Settings > Accessibility > TalkBack.

  2. At the bottom of the screen, tap Settings.

  3. In the TalkBack Settings screen, uncheck all the options, and then press Back.

  4. If the TalkBack service is enabled, you must turn it off.

Disable TTS (Text-To-Speech) Services

  1. Go to Settings > Apps or Application manager.

  2. In the Application manager screen, swipe across the screen or select the All tab.

  3. Under the list of apps and services running on your device, scroll -down and tap Google Text-to-speech engine.

    If your device manufacturer also offers a Text-to-Speech Engine, you need to disable that as well.

  4. In the App info window, to stop the text-to-speech services, tap Disable.

If the issue still persists, make sure that you have installed the latest operating system updates for your device. You may also reach out to your device manufacturer (e.g., Samsung) for more information on this bug.

Other known issues on Android devices

There are several other known bugs that may impact your Android device's accessibility services menu. You may experience these bugs when you try to activate App Advisor for Google Play, which uses accessibility services. These issues impact mostly Samsung devices, but you may experience similar issues with other device manufacturers.

Some issues that you may experience, and steps to resolve them:

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DOCID: v97499974_EndUserProfile_en_us
Operating System: Android
Last modified: 05/29/2016