Unable to send or receive emails when connected to Norton VPN

1. Open Norton VPN on your desktop.

2. On the Norton dashboard, do one of the following, depending on your VPN plan:

   • Norton VPN Standard: Click VPN Preferences and move the slider to enable VPN split Tunneling.

   • Norton VPN Plus/Ultimate: Click Settings. In the Settings window, move the slider to Enable VPN split tunneling.

3. To exclude apps from using VPN traffic, click Manage Apps under Split Tunneling.

   In the window that appears, click Add Application and follow the on-screen instructions to exclude an app.

Norton 360 (version 22.x and below)

1. Open Norton 360.

   In the My Norton window, click the drop-down arrow next to Secure VPN, and click Settings.

2. In the Settings window, next to Split Tunnel, click the > icon.

3. In the Split Tunnel window, move the slider to enable the feature.

   In the App Excluded section, click Add and select the application that you want to exclude from the Secure VPN traffic.

4. In the alert message that you receive, click OK.

   The newly selected apps will be excluded from your VPN traffic when you turn on VPN next time.

Norton 360 (version 24.x and above)

1. Open Norton 360.

2. On the Norton dashboard, click Privacy on the left side of the window.

3. On the Privacy window, under Secure VPN, click Open.

4. On the Secure VPN window, click the Settings tab.

5. On the Settings tab, move the slider to Enable VPN Split Tunneling.

6. To exclude apps from VPN traffic, click Manage Apps under Split Tunneling.

   In the window that appears, click Add Application, select the application that you want to exclude from the VPN traffic and click Open.

1. Launch Norton VPN.

2. Tap the Settings icon on the top-right corner of the screen and tap VPN Preferences.

3. In the VPN Preferences screen, tap Split Tunneling.

4. In the Split Tunneling screen, move the slider to enable the feature.

5. To exclude an app under Split Tunneling, under Exclude specific apps from using VPN, tap the checkbox next to the app that you want to exclude.

   Turn off and turn on VPN to apply the changes made for Split Tunneling.

1. Launch Norton 360.

2. At the bottom of the main screen, tap Menu and then tap VPN.

3. In the VPN screen, tap the Settings icon on the top-right corner of the screen.

4. In the VPN screen, tap Split Tunneling.

5. In the Split Tunneling screen, move the slider to enable it.

6. To exclude an app under Split Tunneling, under Exclude specific apps from using VPN, tap the checkbox next to the app that you want to exclude.

7. Turn off and turn on Norton VPN to apply the changes made for Split Tunneling.