Check the order status of your purchase from Norton.com

Check the status of your order

1. Sign in to your account to view your order.

   If prompted, select Confirm Order. For more information, read I see the message "Please confirm your purchase" when I sign in to my Norton account.

2. Click an order to view the details. Common order statuses and their meanings:

   • Closed - Your payment has been received and your order is complete. Your subscription has been updated and you can download your product.

   • Refunded - Your order has been refunded.

   • Canceled - Your order has been canceled and your credit card has not been charged.

3. If your order is not visible in your account, read Ordering a product or subscription from Norton.com using Online Banking or Wire Transfer for more information on your order processing time.

Need more help?

• Confirming your online order

• Downloading your Norton product