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Turn off Norton Automatic Renewal service

This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.

If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.

Turn off Norton Automatic Renewal service

  1. Sign In to Norton to cancel the Norton Automatic Renewal service.

  2. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, move the slider to OFF.

    Turn On Norton Automatic/Annual Renewal
  3. When you receive the confirmation prompt, click Turn Off.

    Turn Off Norton Automatic/Annual Renewal
  4. Your Norton product prompts you to manually renew the subscription when it expires next time.

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DOCID: kb20090818144126EN_EndUserProfile_en_us
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 05/27/2015