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Submit a file to NortonLifeLock

In most cases, you do not have to send an infected file to NortonLifeLock. You only need to send an infected file for one of these reasons:

  • Norton finds the same infected files again and again each time the computer is scanned.

  • A NortonLifeLock technician asks that you submit the file.

  • You have located suspicious file in your computer and the file is not detected with the latest virus definitions.

  • You received an email prompting you to download a file from a suspicious URL.

Depending on your situation, do one of the following:

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DOCID: kb20090602171902EN
Operating System: Windows
Last modified: 05/27/2021