Error: "There is a backup problem. Make sure the destination drive or device is connected..." when running a backup to a local storage media using your Norton product

These steps are for the current version of Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Create a new backup set

Open your Norton device security product.

If you see the My Norton window, next to Device Security, click Open.
Click Settings.
In the Settings window, click Backup Settings.
Next to Manage Backup, click Configure.
In the Backup Settings window, next to Backup Set, click Create New Set.
Type in a name for your new backup set, and then click OK.
On the What tab, check the drives or My Documents under Backup Sources, from where you want to back up your files or folders.
Under File Types, select the file categories that you want to back up.

If you do not want to backup any particular category, uncheck it. To add additional files or folders, click Add or exclude files and folders, and then click Include File or Include Folder to select the files or folders.
On the Where tab, make sure that you have selected the correct destination.
Click Save Settings.
Click Run Backup.

STEP 2

Delete your old backup set

Open your Norton device security product.

If you see the My Norton window, next to Device Security, click Open.
Click Settings.
In the Settings window, click Backup Settings.
Next to Manage Backup, click Configure.
From the Backup Set drop-down list, select the backup set that you want to delete.
Next to Manage Backup, click Delete.
In the Delete Backup Set window, select Delete backup set.
Click Yes.

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