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Message: "Unable to connect to LiveUpdate" appears while trying to run LiveUpdate on Windows
Applicable for: Windows;Windows 10 in S Mode
To resolve this problem, restart your computer, disable or uninstall any conflicting VPN app or non-Norton security app installed on your computer then remove and reinstall your Norton 360 app.
Restart your computer
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Exit all programs.
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Restart your computer.
Check and disable any third-party VPN app installed on your computer.
Uninstall the non-Norton security app from your computer
For more information on uninstalling a non-Norton security app from your computer, refer Remove a non-Norton security product from your computer.
Remove and reinstall the Norton 360 app
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Download the Norton 360 Remover tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location. -
To open the Downloads window in your browser, press the Ctrl + J key.
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Double-click the Norton_360_remover icon.
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To uninstall and reinstall your Norton device security product, click Reinstall.
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To confirm, click Uninstall.
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After the uninstall is complete, click Restart Now.
After the computer restarts, you will be prompted to reinstall the product. -
Click Install Norton 360.
The product name may be different depending to your subscription. -
Once the product is installed, click Sign in to activate your subscription.
Last modified: 02/20/2025
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