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Enable Norton Family browser extension

Norton Family browser extension is a small program that is required for some Norton Family features to work. It is available currently for Internet Explorer, Mozilla Firefox, and Google Chrome. You must enable it on all the supported browsers that your child uses to connect to the Internet. The features that require this extension are the following:

  • Search supervision for HTTPS sites

  • Video supervision

  • Web supervision for HTTPS sites

Features such as time supervision and instant lock will work even if the extension is disabled. If your child's PC has Norton Family version 3.7.3 or later, Norton Family adds a second layer of protection and shows a browser-specific block page even if your child had tampered browser extension, launched incognito or private browsing modes, or used unsupported third-party browsers to access a blocked website. However, to get best protection from Norton Family, enable the extension on your child's browsers. You will be notified if your child turns off or tampers browser extension.

Enable the extension in Internet Explorer

  1. Start Internet Explorer.

  2. On the top-right corner, click Tools icon , and then click Manage add-ons.

  3. In the list of currently loaded Add-ons, check the status of Norton Family BHO.

  4. If the status is shown as Disabled, click Enable.

  5. Click Close.

  6. Restart Internet Explorer.

Enable the extension in Mozilla Firefox

  1. Open Firefox.

  2. At the top-right of the browser window, click menu icon and then click Add-ons.

  3. On the left side of the Add-ons page, click the Extensions tab.

  4. Select Norton Family extension and then enable it.

  5. For best protection, click Allow for the extension to access your child's online activities while in private browsing mode.

  6. Close and relaunch your browser.

Enable the extension in Chrome

  1. Open Chrome.

  2. At the top-right of the browser window, click more options icon > More Tools > Extensions.

  3. Locate Norton Family extension and turn it on.

  4. If Chrome version is 70 or later, at the top-right, click Norton Family icon > This can read and change site data and then choose On all sites.

  5. Close and relaunch your browser.

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DOCID: v121520950
Operating System: Windows, Android, iOS
Last modified: 10/14/2020