Message: "Incompatible Software: This version of Norton product is not compatible with this version of macOS" on macOS 10.12

To fix this problem, run the RemoveSymantecMacFiles tool, and then download and install the latest version of Norton.


Run the RemoveSymantecMacFiles tool

  1. Download the file.

  2. Double-click the file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

  5. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  6. Do one of the following:

    • To remove all Symantec files and folders, type 1

    • To quit RemoveSymantecMacFiles without removing any files, type 2

  7. Press return.

    RemoveSymantecMacFiles removes all of the Symantec files.

  8. On the Terminal menu, click Quit Terminal.


Install Norton

    If you have received Norton from your service provider, sign in to your service provider's website to download Norton. You may also click the download link in the email that you received from your service provider when you subscribed to the Norton service.

  1. Download the Norton installation file:

  2. Double-click the file that you downloaded.

    The disk image is mounted.

  3. Double-click the Norton Installer icon.

  4. Follow the on-screen instructions to complete the installation.

  5. When LiveUpdate finishes installing updates, click Continue.

  6. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

Thank you!

Thank you for using Norton Support.

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DOCID: v119128123_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 09/10/2017