Support policy for Norton products from service providers

Some service providers offer Norton products to their customers as an added service. These products are generally referred to as Symantec Online Services products (SOS products).

If you have not purchased your Norton product from the Norton website, knowing who your service provider is will help you identify the correct support personnel for billing or technical queries.

As Norton was bundled with their offering, it is normally the service provider who has access to your subscription information and details to help you further. Service providers are trained to support Norton products and can help you. Contact your service provider for support queries.

How to recognize the product received from service providers

  • To identify whether your Norton product qualifies as a Symantec Online Services product, choose one of the following sections:

How to get support

  1. Start your Norton product.

  2. On the top-right corner, click Help > Get Support.

    This results in Autofix to run and will give you the option of exploring the Symantec Online Services support website for solutions.

    If you cannot find a solution in the support website, click Contact Us on the top-right corner of the website. This will route you to the respective partner webpage and they will be able to assist you further.

    In some cases the product may not be configured to route to your service provider's help pages. It will instead route to a generic service provider window reminding you to contact your service provider for support.

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DOCID: v115410313_EndUserProfile_en_us
Operating System: Windows, Mac OS X
Last modified: 07/19/2017