Message: "The Norton Family browser plug-in was unexpectedly turned off..."

This problem can occur if the child disables the Norton Family plug-in or extension in the browser. As a result, the following features that require this plug-in do not work:

  • Safe Searching

  • Social network monitoring

  • Video monitoring (Premier Members)

  • HTTPS web monitoring

To fix this problem, make sure that the Norton Family plug-in or extension is enabled in the browser that your child uses.

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DOCID: v110295753_EndUserProfile_en_us
Last modified: 08/10/2017