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Message: "The Norton Family browser extension is disabled..."
Applicable for: Windows
This problem can occur if the child disables the Norton Family plug-in or extension in the browser. As a result, the following features that require this plug-in do not work:
- Safe Searching
- Video monitoring
- HTTPS web monitoring
To fix this problem, make sure that the Norton Family plug-in or extension is enabled in the browser that your child uses.
Enable the Norton Family add-on in Firefox
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Start Firefox.
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On the top-right corner, click the Open menu icon, and click Add-ons.
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On the Extensions tab, click Norton™ Family.
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Click on more options icon and then enable it.
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Restart Firefox.
Enable the Norton Family extension in Google Chrome
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Start Google Chrome.
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On the top-right corner, click the Customize and control Google Chrome icon, and then click Settings.
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In the Settings page, click Extensions.
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In the Extensions page, next to Norton™ Family, move the slider to enable the extension.
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If Chrome version is 70 or later, at the top-right, click Norton Family icon > This can read and change site data and then choose On all sites.
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Restart Google Chrome.
Enable the Norton Family extension in Microsoft Edge
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Start Microsoft Edge.
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On the top-right corner, click Settings and More icon and then click Extensions.
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In the Installed Extensions page, next to Norton Family, move the slider to enable the extension.
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At the top-right, click Norton Family icon > This can read and change site data and then choose On all sites.
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Restart Microsoft Edge.
Last modified: 04/24/2025
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