Norton from Symantec

I see popups or I am redirected to different websites

This problem can be caused due to a browser hijacker. A browser hijacker is a type of malware designed to change your browser's settings. A browser hijacker changes your web browser's home page and default search provider to a different one without your permission. The toolbars are usually bundled with certain free programs that you normally download and install. These bundles include a licensing agreement that you must accept to download and install the software. The agreement applies to all software in the bundle including the unwanted toolbars.

You may also experience some or all of the following issues:

  • Your search is getting redirected to different websites

  • Webpages load slowly

  • You see multiple toolbars on your web browser which you did not install

  • You get multiple pop-up alerts for advertisements

Download and run the Norton Power Eraser to scan and remove the unwanted toolbars. After you remove the unwanted toolbars, run a Rootkit scan with Norton Power Eraser to perform a deep scan on your computer.

Run the Norton Power Eraser - Unwanted Application Scan

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double-click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Unwanted Application Scan icon.

    When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.

  7. In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.

  8. Follow the on-screen instructions.

  9. When the uninstall completes, restart the computer.

If Norton Power Eraser does not remove the unwanted toolbars, then manually remove them by using the Add/Remove Programs or Uninstall a Program in the Control Panel. Adware generally installs a new toolbar in your browsers and changes your default search engine setting to a third-party search engine. Depending on your browser, reset the browser settings to completely remove the unwanted toolbars and search engines.

Run the Norton Power Eraser scan

  1. Double-click the NPE.exe file, to run Norton Power Eraser.

    If the User Account Control window prompts, click Yes or Continue.

  2. Read the license agreement, and click Accept.

  3. In the Norton Power Eraser window, click the Scan for Risks icon.

  4. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart).

  5. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

    Wait for the scan to complete.


Thank you!

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DOCID: kb20100811171926EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 02/03/2016