Message: "Incompatible operating system" appears while installing Norton product on Mac

Due to a bug in other web browsers, you may see this error if you try to download and install your Norton product using web browsers other than Safari on macOS 10.13 or 10.14.

To resolve this issue, we recommend using the Safari web browser to download and install your Norton product on macOS 10.13 or 10.14.

1. Open Safari web browser.

2. Sign in to your account.

3. Type in your email address and password for Norton, and click Sign In.

4. In the dashboard page, click Download.
   If you want to install a different subscribed product, go to My Subscriptions. In the My Subscriptions tab, select the Norton product with an active subscription and click Download.

5. In the Get Started page, click Agree and Download.

6. When the download finishes, double-click the file that you downloaded to launch the Norton installer.

7. Click Agree & Install.

8. In some cases, Norton provides you an alert to join the Norton Community Watch that collects information about potential security risks from your computer and sends the information to Norton for analysis. Do any one of the following:

   • Click Join Now to enable the Norton Community Watch on your Norton product.

   • Click Maybe Later to join the Norton Community Watch later.

   You can click Learn More to know more about Norton Community Watch.

9. When prompted, type your Mac administrator user account password and click Install Helper.

10. In the Norton installation window, click Open Now or Click here.

11. Click Allow corresponding to the Norton message.

12. In the Norton Security installation window, click Continue.

13. Click Restart to complete the installation process.