Norton Ultimate Help Desk - FAQs

Norton Ultimate Help Desk is a premium service by Norton that offers access to live assistance for various technical issues. It can help improve device performance, remove viruses or spyware, and provide guidance on setting up or troubleshooting computers, mobile devices, applications, networks, and connected devices like printers or smart TVs.

You can choose the Norton Ultimate Help Desk plan that best fits your needs. We offer several options:

• Norton Ultimate Help Desk - Single Use: This service is limited to one help desk call where any number of the services listed can be redeemed for one device. It must be redeemed within 30 days of purchase
• Norton Ultimate Help Desk - Annual Subscription: This service includes unlimited calls and is limited to the same single device every twelve months. After the end of each term, a different device can be enrolled for the next twelve-month period
• Norton Ultimate Help Desk - Monthly Subscription: This service includes unlimited calls and is limited to the same three devices every twelve months. After the end of each term, different devices can be enrolled for the next twelve-month period.

To learn more about the Norton Ultimate Help Desk plans, visit our webpage: https://norton.com/UHD.

No, your Norton 360 subscription does not include Norton Ultimate Help Desk. Your Norton subscription includes technical support for Norton applications, including help with installation and setup. However, Norton Ultimate Help Desk is a separate, premium service that provides support beyond Norton applications, such as assistance with third-party applications and device-related issues.

A Norton Ultimate Help Desk subscription gives you unlimited access to our technical experts, who can help with common device and network issues, install third-party applications, connect devices to your wireless network, and more.

To learn about the features of Norton Ultimate Help Desk, refer to the following article:

• Features of Norton Ultimate Help Desk

With your permission, our Norton Ultimate Help Desk experts can securely access your computer remotely. They can diagnose and fix most issues without the need for an in-person visit.

Norton Ultimate Help Desk is currently available in the following countries: the United States, Canada, Australia, New Zealand, the United Kingdom, Ireland, Germany, France, Spain, Austria, Belgium, and Switzerland.

To subscribe to Norton Ultimate Help Desk plans, visit our webpage: https://norton.com/UHD.

To contact the Norton Ultimate Help Desk team, follow the steps based on your plan type:

For Norton Ultimate Help Desk Annual and Monthly Subscriptions:

1. Go to my.Norton.com and sign in to your account.
2. Hover over your profile icon in the top-right corner of the page, then click My Subscriptions.
3. Look for Norton Ultimate Help Desk and note the phone number.
4. Call us to redeem the service.

Alternatively, you can refer to your order confirmation email, which includes the phone number to contact us and redeem your service.

For Norton Ultimate Help Desk Single-Use :

After purchasing, you will receive an order confirmation email. Refer to that email for the phone number to contact us and redeem your service.

To learn about cancelling your Norton subscription, refer to the following article:

• Norton Cancellation and Refund Policy