Features of Norton Ultimate Help Desk

Norton experts provide Norton Ultimate Help Desk services remotely, on-demand, typically at a fraction of the cost of repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our Norton technicians use secure remote-access technology to tap in temporarily and help fix the issue.¹

Plus, Norton experts are available anytime you need help, 24x7, 356 days a year². Norton Ultimate Help Desk brings IT home — virtually.

Features:

24x7 Support²:

Speak with a Norton expert 24/7 to ask questions.²

Computer Tune Up⁴ (Available on PCs and Macs only):

PC Running slow? Computer Tune Up will help bring like new performance back to your computer with a multipoint inspection by a Norton expert.

Remote access technology lets Norton technicians work on your computer, while you’re at home

• Helps your old⁴ computer run like new again

• Restores speed and performance to your Windows PC or Mac

• Most repairs complete in about 35 minutes⁵ (depending on your internet connection)

• Receive an easy-to-understand summary service report with all the repair details and tips to maintain peak performance

Network & Mobile:

New hardware such as a scanner, printer, copier, or camera and need IT assistance? A Norton expert will walk you through your issue over the phone, helping you to set up your home network and mobile devices.¹

Network and mobile troubleshooting issues cover how to:

• Install and configure new hardware

• Connect a wireless-enabled printer to the Wi-Fi network

• Add new devices to your home network

• Troubleshoot printer issues or error messages

• Get assistance with issues with your home printer or scanner

• Learn how to print a document from your computer

• Connect a camera via USB cable

• Remove your memory card from the camera, and interface with your computer

• Print a photo from your computer

• Connect a mobile device to your Windows PC or Mac to sync contacts, calendars or share programs/information

• Set up your home network router

Software Support:

We’ll help troubleshoot common software issues.

Supports commonly used browsers (Google Chrome, Mozilla Firefox, Opera, etc.)

Communication applications:

We’ll help you set up and troubleshoot technical issues with personal communication applications such as Whatsapp, Messenger, Facetime, and video conferencing tools such as Microsoft Teams, Zoom, Slack, and more.

Virus Removal:

Helps keep your devices virus-free. Norton experts can work to help remove viruses from your computer or mobile.

Operating System Upgrades:

Operating System upgrade assistance helps your computer stay current and more secure.

Advanced Diagnostics & Resolution:

We’ll help you identify and recommend solutions for even complex technical issues.

Backup Setup³:

We’ll help you initiate a backup on select cloud storage providers or on your local drive.

Configure Parental Controls:

We’ll help you set up parental controls on Windows, macOS, iOS, and Android—ensuring a safe and secure digital environment for your children, including content filtering or screen time limits.

Gaming Consoles:

We’ll help you with the setup, configuration, and technical support for gaming consoles like PlayStation, Xbox, and Nintendo Switch.

Smart devices⁶:

We'll help you set up, configure, and troubleshoot your Smart TVs and Smart Watches.

Streaming and Gaming Platforms:

We’ll help you set up and troubleshoot technical issues with online streaming services and gaming platforms such as iTunes, Apple Music, Spotify, Amazon Music, Amazon Prime, Deezer, Steam, and Epic Games Store.

Disclaimers:

¹ Windows PC, Mac, iOS, Android, Home Network, Printer (PC and Mac), Scanner (PC and Mac), Digital Camera (PC and Mac), MP4 Players (PC and Mac)

² 24/7 Support is available in English only.

³ Cloud service includes providers like Box, Dropbox, Google Drive™, and OneDrive®. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)

⁴ To receive the service, you must be running one of the following operating system versions

Microsoft^TM Windows 7, 8, 10, 11 (all versions except Windows in S Mode and Windows running on ARM processor)
mac^®OS X 10.15 or later
Android^TM OS version 6.x or later (must have the Google Play app installed)
iOS 16 or later

⁵ Repair times can vary, depending on your internet connection.

⁶ Support is limited to Smart TVs and Smartwatches. For smartwatches, we support popular brands such as Apple Watch and Samsung Galaxy Watch.