Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"

Press the Windows + R keys to open the Run dialog box.

Type in the following text, and then press Enter.

devmgmt.msc

In the Device Manager window, double-click Network adapters to expand it.

Under Network adapters, double click WAN Miniport drivers (IKEv2) to open driver properties.

On the Driver tab, click Uninstall or Uninstall Device.

Follow the on-screen instructions.

Repeat lines 4 to 6 to remove the following drivers:

• WAN Miniport drivers (IP)

• WAN Miniport drivers (IPv6)

• Symantec TAP driver (if present)

Follow the on-screen instructions and remove the WAN Miniport and TAP drivers.

In the Device Manager window, from the top toolbar, click Action and then click Scan for hardware changes.

Follow the on-screen instructions to install WAN Miniport device drivers.

After the device driver installation is complete, you can start your Norton product and turn on Secure VPN. If the problem persists, go to Step 2.

Press the Windows + R keys to open the Run dialog box.

Type in the following text, and then press Enter.

cmd

In the Command Prompt window, type the following and press Enter:

netsh winsock reset

When the Winsock reset is complete, the message "Winsock reset completed successfully" appears in the Command Prompt window.

In the Command Prompt window, type the following and press Enter:

netsh int ipv4 reset

If you use IPV6, type the following command and press Enter:

netsh int ipv6 reset

Exit all programs and restart your computer.