Things you should do for parental supervision on Android devices

Devices running Android 5.0 or later can be configured with multiple user accounts. This includes owner profile account, user account, and guest account. By default, these devices have an owner profile account and if needed, you can create a new user account or a guest account to share the device with other members.

If your children use any of these devices, their activities are monitored only if Norton Family is installed on the account that they use to login to the device. Moreover, if your children use owner profile account to login to their device, they can easily create a new user account or guest account and switch to these accounts to do their online activities. In this case, Norton Family cannot monitor their activities as it is installed only on the owner profile.

Likewise, when your child's device is upgraded to Android 5.0 or later, you get the owner profile account and all the installed apps, including Norton Family, will be part of this profile. So, it is required that you install Norton Family on the user account that your child uses to login to the device and you prevent your children from creating new user accounts, including guest account.

Norton Family requires access to application usage data for time supervision and app supervision to monitor your child's activities.

Norton Family requires accessibility service for enhanced monitoring of your child's online activities and to prevent unauthorized uninstallation of the Norton Family parental control app.

App and time supervision require a few options in the Settings app to be turned on always. Ask your child not to turn off these options. If your child still accesses the Settings app and turns off these options, you can block the Settings app using Norton website or Norton Family parental control app for Android.

To enable the Settings app again, follow the same steps as below but turn off blocking.