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Resolving problems with receiving Norton account password reset emails
Applicable for: Android;Mac;Windows;iOS
If you do not receive the password reset email, there could be a few reasons why. A typo in your email address, network issues, your email provider temporarily blocking messages, or the email being filtered out into your spam folder are a few possible issues.
Troubleshoot common issues
- Verify your email address: Ensure there are no typos in the email you provided during the reset process.
- Check your spam or junk folder: Sometimes, reset emails are mistakenly flagged as spam. The password reset emails from Norton have the following details:
- From: no-reply@mylogin.norton.com
- Subject: Reset your account password
- Try a different network: Occasionally, network restrictions (especially on corporate or school networks) may block certain emails.
- Check email filtering rules: Custom filters or rules in your email account may be redirecting or blocking incoming emails.
- Wait and try again: Your email provider may be experiencing delays. Try sending the reset emails after a few minutes.
- Review your storage: Email service provider usually provides a limited amount of storage space. If your account is full, you will not be able to receive new emails. You can check your storage usage in your email settings.
If the steps above do not work, contact Norton Support.
Troubleshoot LifeLock Family Plan issues
If you are a member of a LifeLock Family Plan and cannot sign in or receive the password reset email, your account setup is still pending. Until the setup is completed, sign-in attempts will fail, and password reset emails will not be delivered.
To complete your account setup, follow the relevant steps below according to the type of user you are:
If you are the primary user under a Family Plan
- Open your Norton or LifeLock Order Confirmation email.
- Select Get Started.
- Follow the steps to verify your identity and create an account to set up your features.
If you are a secondary user under a Family Plan
- Open your welcome email with the subject line: Your identity protection is now active.
- Select Create My Account.
- Follow the steps to verify your identity and create an account to set up your features.
Last modified: 05/27/2025
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