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Applicable for: Mac,Windows
Learn more about the new Norton 360 app from your service provider
We're making your Norton app easier to use and simpler to set up just the way you want. And you'll still have same strong Norton cyber protection you expect, no action required.
It's easier than ever to set up your Norton protection just the way you want. We’ve made it easier to use your Norton app, from antivirus to identity protection and everything in between, depending on your plan.
We created the new experience with your needs at the core, so making it yours is simple.
What's changed?
Beyond the look and feel of the Norton app, we made a few changes to the features available.
New features:
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Sandbox: lets you open suspicious apps and files in a secure environment (Windows only).
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Quarantine: a secure environment for suspicious files and viruses that won’t allow them to infect your device (Windows only).
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Sensitive Data Scan: part of Cloud Backup, it works in the background to identify sensitive data on your device that you might want to store in the cloud (Windows only).
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Startup Manager: helps get your Mac started faster by enabling you to select which applications launch automatically when your Mac is turned on (Mac only).
Updated features:
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SafeCam: in Norton 360 plans we’ve added protection for your microphone in addition to your webcam (Windows only).
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Ransomware Protection (formerly Data Protection): this feature has been renamed to make it more intuitive and easier to find.
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Email Protection: this feature now works for any email client, not just Outlook. We have removed the AntiSpam functionality because we weren’t able to provide the correct level of user experience we wanted. This only applies to the spam filter itself. The rest of the email security features have been retained in Email Protection (Windows only).
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Quarantine: a secure environment for suspicious files and viruses that won’t allow them to infect your device (Mac only).
Frequently Asked Questions
Why is this change happening?
We’ve updated our technology architecture to provide a better Cyber Safety experience. This includes additional features like Sandbox, Quarantine, and a scan for sensitive data.
The new design also enables us to add more features and capabilities more efficiently, ensuring you stay safer in an increasingly complex digital environment.
What are the key differences between the legacy and the new Norton 360 from a technology standpoint?
Beyond the look and feel of the Norton app, we made a few changes to the features you have available. Refer the What's changed? section above to know the key differences.
I don’t want the new experience. Can I keep the old one?
Reverting to the previous version of the Norton desktop app is not possible. The new experience has been designed to provide significant improvements based on extensive feedback from users worldwide, and it has been thoroughly tested to ensure better performance and usability. These enhancements are now the standard for all Norton desktop applications on Windows and Mac, and there is no option to retain the previous version.
I use the Norton app on multiple computers. Will they receive the upgraded experience at the same time?
If you are using the Norton app on multiple computers, the upgrade may happen at different times for each computer.
What will happen to the settings I already have?
Your custom settings will be replicated in your new Norton app experience.
Why are my sites getting blocked after the migration?
The new Norton app uses advanced scanning methods to help keep your digital life secure. The new app is more robust than the old one and hence you may see some additional detections.
If you feel a website or file is getting blocked, you can submit them to us. For more information, see Submit a file or URL to Norton for review.
Why is Norton blocking my email program from sending and receiving emails?
After migrating to the new Norton 360 app on Windows, some third-party email clients may display an error that email server certificate is invalid.
The Email Protection feature uses an advanced scanning method for incoming and outgoing emails over SSL/TLS secured connections. Your email client may need an additional configuration. For more details, see Troubleshooting email client warnings about invalid server certificates.
How do I run LiveUpdate in the new Norton 360 app?
For instructions on running a LiveUpdate session, see Run LiveUpdate.
Last modified: 02/18/2025
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