Ultimate Help Desk - Deluxe plan

The Ultimate Help Desk Deluxe plan helps optimize the performance of your computer.

As part of this plan, a Norton Support agent is connected to the computer through a secure connection. The agent performs a series of optimization steps. including the automated tool, which provides Norton health checks, automated fixes (where applicable), and tune-ups to improve computer performance.

Ultimate Help Desk Deluxe plan benefits

• 4 - Computer Tune Up sessions per year.

• Easy access to Norton Support agents.

• Lower costs than at a typical repair shop.

• Easy-to-understand summary service reports.

Supported operating system

• Windows

• Mac

Supported scenarios

• Microsoft Windows 7, 8, 10, 11 (all versions).

• macOS 10.15 or later.

• Tuning operating system-level settings.

• Installation of the Norton Services tool.

• Removing unwanted trialware and startup applications.

• Configuring Windows updates.

• Configuring the disk defragmentation.

• 4 - Computer Tune Up sessions per year.

Unsupported scenarios

• Any operating system that is not listed under supported scenarios.

• Removing viruses or malware that may affect the performance of your device.

• Updating individual software packages.

• More than 4 - Computer Tune Up sessions per year.