Ultimate Help Desk - Deluxe plan

What is Ultimate Help Desk Deluxe plan?

  • The Ultimate Help Desk Deluxe plan optimizes performance of the computer.

    As part of this plan, a Norton Support agent connects to the computer by a secured connection. The agent performs series of optimization steps. This step includes the automated tool which provides Norton health checks and automated fixes (where applicable) and tune-ups to improve computer performance.

What are the benefits of Ultimate Help Desk Deluxe plan?

    • 4 - Computer Tune Up sessions per year.

    • Easy access to Norton Support agents.

    • Costs less than repair-shop work.

    • Easy-to-understand summary service reports.

Supported operating system

    • Windows

    • Mac

Supported scenarios

    • Windows XP SP3, Vista, Win7, Win 8, Win 10

    • Mac OS 10.5 or higher.

    • Tuning operating system level settings.

    • Installation of Norton Services tool.

    • Removing unwanted trialware and startup programs.

    • Configuring Windows updates.

    • Configuring the disk defragmentation.

    • 4 - Computer Tune Up sessions per year.

Unsupported scenarios

    • Any operating system which is not listed under supported scenarios.

    • Removing viruses or the malware that may affect the performance.

    • Updating individual software packages.

    • More than 4 - Computer Tune Up sessions per year.

Thank you!

Thank you for using Norton Support.

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DOCID: v123779080_EndUserProfile_en_us
Operating System: Windows, Mac OS X
Last modified: 09/06/2017