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Fix 'Computer Protection at Risk' status of your Mac on My Norton portal if nothing happens after clicking 'Fix Now'

We are aware of this problem and a fix is in progress. However, this problem does not affect the functionality of your Norton product in any ways.

In the mean time, to fix this problem, remove your device from your account and activate it again.

STEP 1

Delete your device

  1. Sign in to your account.

    If you have obtained your product from a service provider, use the partner login link and partner challenge code, or 4-digit partner unit ID you received in your welcome mail.

  2. In the My Norton page, hover over the account icon or photo and click Manage My Subscriptions.

  3. Click Help, and then click Manage License.

  4. In the Manage Licenses page, choose the device that you no longer use, and then click Remove License.

  5. Click Yes to confirm.

STEP 2

Activate your Norton product

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product window, click Activate Now.

  3. When you are prompted to sign in to your Norton account, enter your email address and password, and then click Sign In.

  4. Click Next to continue.

    Your Norton product is now activated and displays the correct subscription. Also, you can now click Fix Now in the My Norton portal to remotely fix the problems with your Norton product.

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DOCID: v118019051
Operating System: Mac
Last modified: 04/11/2022