Get help using your Norton device security product

Your Norton product helps protect your Windows computer with multiple layers of protection against viruses, ransomware, spyware, phishing, trojan horses, and other online threats as you bank, shop, and post online, and your private and financial information when you go online.

When you launch your Norton product, you can access the important features from your dashboard:

Not all features are available in all Norton plans.

Security

Protection against various kinds of viruses and other malware, including network attacks and spam, helping safeguard you against online theft, phishing, and fraudulent websites.

Scans

Check for threats on your PC by running preset scans. You can also create, schedule, and run custom scans. For more information, see Run Norton scans to check for threats on your PC.
Cloud Backup

Cloud Backup stores important files and documents as a preventative measure against data loss due to hard drive failures, stolen devices, and even ransomware. You can restore your valuable information from the backups that your Norton product has made. For more information, see Get Started using Norton Cloud Backup.
LiveUpdate

Check that you have the latest protection from threats as well as feature and performance enhancements. It helps download and install updates to your virus definitions and Norton application. For more information, see Run LiveUpdate.
Security History

Scan results, protection updates, and other Norton tasks are available for you to review in the Security History so that you understand security events that were detected on your PC. For more information, see Review recent security or other events with Security History.
Quarantine

Suspicious or dangerous files your Norton product detects during scans are locked away in Quarantine, where they can’t do any harm. Files in Quarantine cannot be accessed or run by any outside processes, software applications, or viruses. For more information, see Learn more about Quarantine.
Browser Extensions

You can install Norton extensions for your web browsers to protect your browsing. For more information, see Learn more about Norton browser extensions.
Password Manager

Norton Password Manager helps you access, manage, and secure your passwords and personal information that you rely on for your online activities. It keeps your passwords synchronized across different browsers and mobile devices. For more information, see Learn more about Norton Password Manager.
Parental Control

Parental Control tools help you keep your children safer on the Internet. It allows your children to explore the web freely while letting you know when and where they spend time online. For more details, visit the Norton Family website.

Advanced Security - Computer

Antivirus

Provides Real-time Protection against ransomware, viruses, spyware, malware, and other online threats to your Windows computer.

For more information, see Learn more about Antivirus settings.
Exploit Prevention

Exploit Prevention helps protect programs and files that are prone to exploit attacks that compromise your security and privacy. It is designed to detect and block attempts to run malicious threats or processes in the system memory that can exploit vulnerable applications on your PC. For more information, see Learn more about Exploit Prevention.
Ransomware Protection

Ransomware Protection helps secure your personal photos, documents, and other files from being modified, deleted, or encrypted by ransomware attacks. For more information, see Protect your data from Ransomware threats.
Sandbox

The Sandbox feature in your Norton product lets you browse the web or run programs in a completely isolated, safe environment. This feature is useful when running suspicious or untrusted programs without worrying about the risk. For more information, see Open unsafe and untrusted files and programs in Sandbox.

Advanced Security - Network

Smart Firewall

Smart Firewall monitors the network traffic between your PC and the outside world to help protect you from unauthorized communication and intrusions. This feature is designed to require minimal input from you. To ensure you have protection, all you need to do is keep Smart Firewall enabled. For more information, see Learn more about Smart Firewall.
Intrusion Prevention

Intrusion Prevention helps protect you from malicious attacks when you are online. It scans all the network traffic that enters and exits your computer and checks for attack signatures that could exploit vulnerabilities in your operating system or a program you use. For more information, see Learn more about Intrusion Prevention.

Advanced Security - Web

Safe Web

Safe Web is designed to proactively check and block online threats and malware from being downloaded as you browse the Internet. For more information, see Learn more about Safe Web.

Performance

We know how frustrating it is when your computer slows down and simple tasks take forever. It is the perception of some users that their computer performance degrades after they install the Norton product. But the fact is that your Norton product is streamlined to provide world-class protection without sacrificing performance.

The features listed in this section help boost the overall performance of your computer, making everyday tasks go more quickly.

Privacy

Not all features in this section are available in all Norton plans or in all countries.

Secure VPN

Secure VPN feature helps protect your online privacy when information is being sent or received over Wi-Fi, wired, or mobile connections. For more information, see Learn more about Norton Secure VPN.

Norton Secure VPN is available only in certain countries.
SafeCam

SafeCam prevents applications and malware from accessing your PC's webcam and microphone without your permission. For more information, see Configure access settings for your webcam with SafeCam.

Settings

The Settings window lets you configure the various protection settings available within your Norton product.

The default device security settings provide comprehensive protection for your computer. You do not need to change the settings unless there is a specific need. For more information, see Configure Norton device security settings on Windows.

Keep in mind that the changes that you make apply to all users who use the computer.

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