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Act on quarantined risks or threats

Quarantined items are isolated from the rest of your computer so that they cannot spread or reinfect your computer. If you have an item that you think is infected, but is not identified as a risk by Norton, you can manually put the item in Quarantine.

You cannot open quarantined items accidentally and spread the virus, but you can evaluate the quarantined items for possible submission to Symantec.

Types of quarantined items:

Security risks

Items such as spyware and adware that are generally low risk and that another program requires to function properly.

You can restore these items if necessary.

Security threats

Viruses and other high-risk items.

Perform an action on a quarantined item

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton main window, double-click Security, and then click History.

  3. In the Details pane, click Options.

    You can use the More Options link to view more details about the item before you select an action for it. The link opens the File Insight window that contains more information about the risk.

  4. In the Threat Detected window, select the action that you want to perform. Some of the options are:


    Returns the security risk that is quarantined to the original location on your computer.

    This option is available only for manually quarantined items.

    Restore & exclude this file

    Returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans

    This option is available for the detected viral and non-viral threats.

    Remove from history

    Removes the selected item from the Security History log

    Submit to Symantec

    Sends the selected item to Symantec for evaluation of the security risk

    In some cases, Norton might not identify an item as a security threat, but you might suspect that the item is infected. In such cases, you can use this option to submit the item to Symantec for further analysis.

    You can also navigate to this window by using the Options link in the File Insight window for some risks.

  5. Follow the on-screen instructions.

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DOCID: v6200305_ns_retail_en_us
Operating System: Windows
Last modified: 09/14/2018