Other products

Run Norton Autofix to detect and repair common problems

Norton Autofix is a diagnostic tool that checks for common problems with your Norton product and automatically fixes them.

Norton Autofix does not work in Windows Safe Mode.

Run Norton Autofix

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, click Help, and then click Get Support.

  3. In the Norton Autofix window, monitor the progress.

  4. When the problem is fixed, click Close.

If you encounter any problem with Norton Autofix, do the following:

  • If there is a problem connecting to the Internet, restore your Internet connection and then click Retry. For more information, refer section "Common connectivity issues that can interfere with Norton Autofix" below.

  • If you still have problem with the Internet connection, click Skip to continue with other Norton Autofix processes.

  • If the problem is not fixed automatically, click Open Support Website for further assistance.

Common connectivity issues that can interfere with Norton Autofix

Your device must be connected to the Internet to use Norton Autofix. Here are a few checks that help you restore your connection:
  • Verify that your network cable is connected.

  • Verify that your wireless settings are correct.

  • Verify that your network adapter is correctly configured.

  • Verify that your DSL or cable modem is connected.

  • Check and ensure that parental controls do not block the Internet connection.

  • Ensure that the Network Cost Awareness option is not set to No Traffic. For more information, see Define the Internet usage for Norton

  • Ensure Norton Firewall settings are enabled to allow traffic. For more information, see Turn Norton Firewall on or off

  • If your network uses proxy servers to connect to Internet, LiveUpdate uses the proxy settings in your product to download the latest updates. You can use the Network Proxy Settings option in the Administrative Settings window to configure the proxy settings of your network.

Other issues that often cause Autofix problems

  • Free enough disk space on the drive that has your Norton product.

  • Ensure that your device's date and time is correct.

  • Check if the Apply updates only on reboot option is set to on. This is applicable only for devices running Windows 7 or later.

If the problem still persists, you uninstall and reinstall Norton using the Norton Remove and Reinstall tool.

Video: Norton LiveUpdate, its benefits, and solving issues


Need more help?

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v15756942
Operating System: Windows
Last modified: 03/21/2022