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FAQ: Manage installs on your Norton subscription

How many devices are covered by my Norton subscription?

Visit norton.com/products to see the number of devices covered by your subscription

If you have purchased your Norton product from a retail store, you can find the number of seats mentioned on the retail box.

You can sign in to your account and check the available seats for your Norton product.

When does my Norton subscription begin?

Your product subscription begins when you complete the purchase. This renewable product subscription includes protection updates and new product features as available during the product subscription period.

I do not use a device on which I installed Norton, how do I transfer the license to a new device?

If your Norton product is installed on a device that you no longer use, you can transfer your Norton products from one device to another device.

  1. Sign in to your account.

  2. In the Device Security page, locate the device that you no longer use, click .
  3. Click Manage License.

  4. In the Manage Licenses page, select the device and click Remove License.

  5. Click Yes to confirm.

  6. To install Norton on a different device, click Install Now.

  7. Click Send link.

  8. Click Next.

    Follow the on-screen instructions to complete the installation.

Will my Norton subscription start from the day when I transfer the license to the new device?

Your product subscription begins when you complete the purchase. For example, if you have 100 days of subscription remaining and you uninstall the product from your old device and install it on the new device, your product will have 100 days remaining.

Can I add more seats to my existing product?

If you have used all the allowed installs for your current subscription, you can purchase a product with more seats from norton.com/products or contact Member Support & Services for assistance.

Will my product license be consumed if I install on a virtual machine?

Yes, installing on a virtual machine will consume a license seat from your subscription.

Video: How to free up a license in your account to install it on a new device?


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DOCID: v105336966
Operating System: windows, mac, android, ios
Last modified: 11/03/2021