Norton backup errors

Encountering backup errors? This article presents solutions to the most common backup problems.

Norton 360 (version 22.x and older)

• Fix problems with storage space in Cloud Backup

• Fix common issues if Norton Fix Now fails

• Message: "You Are At Risk"

• Message: "You have fully used your online storage. Please add more storage"

• Error: "There is a backup problem. Make sure the destination drive or device is connected..." when running a backup to a local storage media using your Norton product

• Message: "Make sure you have configured your backup settings before running backup"

• Find missing files or backup sets when you try to restore from Norton Secure Cloud Storage

• Message: "Action Required. An unexpected error occurred and you'll need to review and save your Backup settings now to continue backing up files or folders..."

• Message: "Authentication Required" when restoring or deleting backed up files from Norton Secure Cloud Storage

• Fix Norton or Windows Explorer (Norton Backup Drive) crashing problems when you try to purge, restore, or backup data

• Find missing files or backup sets when restoring them from a local storage media with Norton

• Message: "Another Backup operation is running. Please try again later" when running backup in Norton 360 or Norton Security

• Message: "Your backup has not completed recently..."

• Message: "Backup In Progress: Awaiting agent backup"

• Error: "Some files were not backed up. Please make sure that all other running programs are closed and then try again"

• Error: "Failed to activate your online storage"

• Error: "8702,536873115" or "2203" when running backup or restore

• Setting up Norton backup fails due to insufficient storage

• Resolve Unable To Quarantine alerts when running Norton backup

• Message: "Backup maintenance is currently underway"

Disclaimer: Cloud Backup feature is only available on Windows (excluding Windows in S mode, Windows running on ARM processor).