Promotional banner image

Ultimate Help Desk

PC performance issues? Home Network Setup needed? Get on-demand IT help 24/7 NEW! Easily regain email account access, restore lost data, and more!

Applicable for: Windows

Message: "Sorry, Something went wrong. Please try again." when signing in to Norton Password Manager

This problem occurs when you try to login to the Norton Password Manager extension. To resolve this problem, run Norton File Cleanup and then restart your computer.

Sometimes, a backend service outage or server maintenance can stop you from accessing the Norton Password Manager vault. We will work on fixing the issue at the earliest. To identify if there is a service outage, check the Norton Service Status page.
 
STEP 1

Run Norton File Cleanup

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the main window, double-click Performance.

  3. Click File Cleanup.

STEP 2

Restart your computer

  1. Exit all programs.

  2. Restart computer.

DocID: v127393121
Last modified: 04/24/2025

Was this article helpful?

Download
Manage my account
Buy & renew
Contact us
Community
Support scams
Norton rescue tools
Think you have virus?
Problem launching on Windows