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Two-factor authentication for your Norton account

Two-factor authentication is a security feature that adds an extra layer of security for your account. If you enable this feature, you need to enter your account password and a special verification code sent to your phone via text, voice, or mobile app. This code is specific to your account and changes every time you sign in.

There are different types of two-factor authentication,

  • App-based authentication

    You receive the verification code through an authenticator app. You can download any free authenticator app such as VIP access, Google Authenticator, and Microsoft Authenticator. On your phone's App store, search for an authenticator app and install it.

  • SMS-based verification

    You receive the verification code to your mobile phone through a text message.

  • Voice phone call

    You receive the verification code through a voice call to the number of your choice. The number can be a mobile or landline. Note down the code that you hear.

  • Security key

    Your authentication happens through the FIDO secure key. Insert the key to the USB port of your computer and press the button when prompted for verification.

    To use this method, you must first register the FIDO U2F (Universal Second Factor) security key using the Chrome browser. You cannot register the FIDO secure key using a different browser. After you register the key with your account, you can use the button that is available on the key to authenticate.

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DOCID: v100023155
Operating System: Mac OS X, Windows, Android, iOS
Last modified: 10/19/2021