Upgrade for Free
Cybercrime is evolving. So is your protection. *Offer for existing members for the remainder of your subscription. Terms apply.
Fix problem opening Norton that is provided by your service provider
Applicable for: Windows
To resolve this problem, restart your computer. If the problem persists, download and run the Norton Remove and Reinstall tool.
Restart your computer
-
Exit all programs.
-
Restart your computer.
-
Open your Norton device security product.
If the problem persists, reinstall the product.
Reinstall your Norton product
Depending on the version of your current Norton product, select one of the following. To know the product version, please open the app and click on the Help > About or Settings > About.
Norton version 24.xx
-
Download the Norton 360 Remover tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
-
To open the Downloads window in your browser, press the Ctrl + J key.
-
Double-click the Norton_360_remover icon.
-
To uninstall and reinstall your Norton device security product, click Remove.
-
To confirm, click Uninstall.
-
After the uninstall is complete, click Restart Now.
Norton version 22.xx
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
-
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
-
To open the Downloads window in your browser, press the Ctrl + J key.
-
Double-click the NRnR icon.
-
Read the license agreement, and click Agree.
-
Click Advanced Options.
-
Click Remove Only.
-
Click Remove.
-
Click Restart Now.
After the computer restarts, follow the on-screen instructions to reinstall Norton.
Last modified: 05/03/2025
Was this article helpful?