Aplicável para: Windows
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
In the main window, double-click Security, and then click LiveUpdate.
When Norton LiveUpdate is finished, click OK.
Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."
Exit all programs, and restart the computer.
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
In the main window, double-click Security, and then click Scans.
In the Scans window, select Quick Scan and click Go.
When the scan is finished, click Finish.
If the issue persists, go to Step 3.
You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Norton security product from your computer.
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter.
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In the list of currently installed programs, select the non-Norton security product, and then click Uninstall or Remove.
Follow the on-screen instructions.
When the uninstall completes, restart the computer.
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