Girl with pet

A ajuda contra o roubo de identidade começa aqui.

Inclui recursos de proteção de identidade para ajudar a monitorar e responder a ameaças de identidade.

Error: "3019,1"

Aplicável para: Windows

STEP 1

Run LiveUpdate

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the main window, double-click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all programs, and restart the computer.

STEP 2

Run a Quick Scan

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the main window, double-click Security, and then click Scans.

  3. In the Scans window, select Quick Scan and click Go.

  4. When the scan is finished, click Finish.

    If the issue persists, go to Step 3.

STEP 3

Uninstall any non-Norton security product

You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Norton security product from your computer.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

     

    appwiz.cpl
  3. In the list of currently installed programs, select the non-Norton security product, and then click Uninstall or Remove.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

ID do DOC: v74065430
Última alteração: 04/18/2024

Este artigo foi útil?

Download
Gerenciar minha conta
Comprar e renovar
Contato
Comunidade
Fraudes de suporte
Ferramentas de Resgate do Norton
Você acredita que tem um vírus?
Problemas ao iniciar o Windows