Norton installation does not start after completing the download on Windows

This issue appears when you install the new Norton product over an existing version of a Norton product. To fix this problem, uninstall the existing version and then install the newly purchased version of the Norton product.

Run the Norton Remove and Reinstall tool

1. Download the Norton Remove and Reinstall tool.

   Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

2. To open the Downloads window in your browser, press the Ctrl + J key.

3. Double-click the NRnR icon.

4. Read the license agreement, and click Agree.

5. Click Advanced Options.

6. Click Remove Only.

7. Click Remove.

8. Click Restart Now.

   After the computer restarts, download and install your Norton device security product again. For detailed instructions, read Download and install your Norton device security.